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Improving customer service, day 3

by Bren on January 19th, 2005

It’s day three over at Business Thoughts and today Rosa Say of Talking Story is contemplating the role of the Hawaiian value of Ho‘okipa in customer service.

It’s good reading and a great way to be introduced to Rosa’s unique outlook on management with traditional Hawaiian values.  Read today’s post, but also be sure to visit Talking Story and check out her book Managing With Aloha, which extends the conversation.

POSTED IN: management